Smart Governance

SWOT Analysis


  • Limited human resources of the Public Administration.
  • Lack of indicators to measure the impact and benefits of the projects implemented on the island.
  • In general, the island’s public administration is lacking in the clarity and accessibility of its web pages.
  • There are shortcomings in grant management due to the complexity of the associated administrative process.


  • Lack of sector structuring and identification of stakeholders hinder the development of this type of project.
  • Administrative processes are too cumbersome and slow, generating long waiting times and low efficiency in tasks.
  • Low use of ICTs by citizens.


  • A firm commitment to the development of the island as a Smart Island.
  • High social and political awareness for the preservation of the environment.
  • Adequate size and conducive to the development of a Smart strategy for the territory.


  • Implementation of a Smart plan will open up new possibilities for growth and development on the island.
  • Clear awareness of the Public Administration to improve the efficiency of electronic services offered to citizens. 
  • Development of the Smart Plan and initiatives aimed at innovation and sustainability on the island open up opportunities for financing.


0 %
of the procedures are electronic 
Increase the levels of
citizen participation
up to
0 %
Obtain a
0 %
 on indicators of 
Reduce processing times by 
0 %

Action plans

Efficient administration

  • Some procedures carried out by the public administration, such as the management of subsidies, are long and cumbersome and can be simplified.
  • Automation of some of the stages of the processing processes.
  • Register citizens with biometric data to speed up and facilitate access to electronic government services.
  • Reduce administrative burdens for citizens.
  • Intelligent management of subsidies by digitizing the processes for processing them.

Electronic administration

  • The current trend is to develop and carry out procedures on digital media. However, there is still great reluctance on the part of both citizens and public employees due to the imposition of using new services and digital tools.
  • Offer specialized training to get the most out of ICT tools and thus alleviate the reluctance of public employees to change.
  • To have institutional websites with a common standard, so that citizens feel comfortable and can navigate through them in an agile and simple manner.
  • Implementation of an automated digital assistant (Artificial Intelligence) to navigate through the electronic sites by means of conversations.

Participatory citizenship


Although measures have been taken to encourage and enable citizens to participate in the decisions made in some municipalities, the reality is that the levels of participation have generally not been very high 

  • Work on providing tools and systems that reduce the distance between the Administration and the island’s citizens and businesses. Some of the island’s public entities already have participatory budgeting systems or have already implemented them.

Transparent administration


Transparency in the public sector is increasingly valued by citizens, who demand to have access to as much information as possible about what is being done in their corresponding entities. Although the municipal and insular entities of La Palma comply in terms of transparency, there is room for improvement.

  • Conduct audits that allow to know in detail which aspects of each public entity can be improved in terms of transparency.
  • To have a team that supports and advises the entities in the process of improving their transparency, guaranteeing an optimal result.